Courses

Our Online Payments &
Fintech Courses

Build practical, industry-ready capability in digital payments, banking, and fintech,
with learning pathways designed for Africa and the Middle East.

Every course is modular, role-aligned, and focused on real payments environments.
Learn at your own pace or enable your teams with blended, facilitated programmes.

Browse Our LMS Portal Catalogue
Talk To Us About Team Training

Self-paced online • Facilitated options for teams • Certificates on completion

How Our Courses Work

Each Transact Connect Training course is built to be clear, practical, and
business-ready. Modules are broken into one-hour units that combine short
lessons, real examples, and scenario-based learning, ideal for busy
professionals and distributed teams.

Modular & Flexible

Structured in adaptable modules that fit naturally into busy workdays, with fully self-paced access through our online learning platform.
Payments Specific

Every course is grounded in actual payments frameworks, real products, and authentic industry use cases — not generic digital skills.
Africa & Middle East Context

Localised examples and regional perspectives across South Africa, East & West Africa and the Middle East.
Assessments & Certificates

Unit and module assessments, with a Certificate of Completion or Certificate of Professional Competence where applicable.

Our Course Portfolio

Start with a Foundational Overview of the payments landscape, then deepen
your skills in Sales, Support, Marketing, and Digital Transformation. All courses
are delivered online, with options to support individuals, teams, and organisations.

Foundational Payments & Frameworks Courses

South Africa - Regulatory &
Ecosystem

Understanding the
South African Payments Framework & Landscape

Gain a clear, non-technical
understanding of how South
Africa’s national payments
system operates, from SARB and
PayInc to banks, fintechs, and third-
party providers. Learn the key
instruments, schemes, regulations,
emerging methods of payments
that underpin everyday transactions
and innovation.

Ideal for:

New joiners, relationship managers,
product teams, risk & compliance,
regulators, and ecosystem partners
working in South Africa.

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East Africa - Regional
Ecosystem

Understanding the
East African Payments Framework & Landscape

Explore the rapidly evolving
payments landscape across East
Africa, including mobile money
ecosystems, cross-border flows,
and regulatory developments.
Understand how banks, MNOs,
fintechs, and platforms interact
in this dynamic region.


Ideal for:

Pan-African teams, regional product
owners, mobile money and fintech
professionals, and development partners
operating in East Africa.

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Middle East - Regional
Ecosystem

Understanding the
Middle Eastern Payments Framework & Landscape

Build a structured view of payments frameworks across key Middle
Eastern markets, including cards,
real-time payments, wallets, and
regulatory trends. Understand how
local infrastructure, schemes, and
innovation intersect.



Ideal for:

Banks, fintechs, payment processors, and
partners with exposure to Middle Eastern
markets.

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Operational & Business-Focused Courses

Payments Sales • Client Value

Mastering Payments Sales: Driving Value

Move beyond product pushing to value-led payments sales. Learn how to position acquiring and digital payment solutions, link features to clear business outcomes, and build long-term relationships with merchants, corporates, and partners.

Ideal for:

Relationship managers, business developers, account managers, and sales teams in payments, banking, retail, and mobile network sectors.

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Payments Marketing • Go-to-Market

Payments Marketing:     Strategies for Growth

Learn how to market payments products effectively, from understanding your customers and segments, to positioning, messaging, campaigns, and content tailored to banks, fintechs, MSMEs, and consumer-facing channels.

Ideal for:

Marketing, product, and growth teams in banks, fintechs, PSPs, and ecosystem organisations.

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Customer Service • Operations

Mastering Payments Support 

Equip customer service and operations teams to handle card, online, and alternative payments queries with confidence. Understand end-to-end transaction flows, typical failure points, disputes, reversals, fraud flags, and how to explain issues clearly to customers and merchants.

Ideal for:

Contact centre agents, merchant support teams, branch and back-office staff, and operations analysts involved in payments.

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Digital Transformation & Innovation

Transformation • Agency Networks

Digital Payments Transformation & Agency Network Management

Understand the building blocks of digital payments transformation, from strategy and business cases to channel design and operational readiness. Learn how to design, manage, and scale agent networks while balancing risk, customer experience, financial inclusion, and commercial viability.

Ideal for:

Transformation leaders, digital channel managers, agency network teams, project managers, and development or donor-funded programmes.

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