Courses
Build Payments Capability Across Your Organisation
Practical, industry-aligned online programmes for
professionals, teams and organisations across payments, banking, fintech and financial services.
Develop comprehensive payments understanding and deeper role-specific expertise
across operations, regulation, fraud, technology, commercial functions, merchant services and digital transformation.
Self-paced online • Facilitated options for teams • Certificates on completion
How Our Courses Work
Each Transact Connect Training Course is structured into manageable modules and learning units designed for professional learners, combining focused lessons, practical examples, scenarios, assessments and applied industry learning.
Our Course Portfolio
Build comprehensive payments capability, from end-to-end industry understanding to deeper role-specific expertise across
Compliance, Fraud, ISO 20022, Sales, Support, Marketing, Merchant Enablement, Agency Networks and Digital Banking Transformation.
All courses are delivered online for individuals, teams and organisations.
Regional Payments Framework & Landscape Programmes
Comprehensive programmes designed to build end-to-end understanding of the payment systems, participants, infrastructure, regulation, operating models and market developments shaping key regional payments ecosystems.
Understanding the
South African Payments Framework & Landscape
Build a comprehensive end-to-end understanding of South Africa’s payments ecosystem, from essential payments principles through to infrastructure, participants, payment instruments, clearing and settlement, regulation, governance, risk, innovation and industry transformation.
The programme progressively develops payments capability from core concepts to deeper operational, regulatory and industry understanding within one integrated learning journey.
Ideal for:
Payments professionals, new and experienced industry participants, product and operations teams, relationship managers, sales teams, risk and compliance professionals, fintech teams, managers, regulators and ecosystem partners who require a broader understanding of how the South African payments environment operates.
Understanding the
East African Payments Framework & Landscape
Build a comprehensive end-to-end understanding of East Africa’s payments ecosystem, from essential payments principles through to infrastructure, participants, payment instruments, clearing and settlement, regulation, governance, innovation and regional payment transformation.
The programme progressively develops payments capability from core concepts to deeper operational, regulatory and industry understanding within one integrated learning journey.
Ideal for:
Payments professionals, product and operations teams, sales and relationship managers, risk and compliance professionals, fintech and mobile money teams, managers, regulators and ecosystem participants who require a broader understanding of how payments operate across East Africa.
Understanding the
Middle Eastern Payments Framework & Landscape
Build a comprehensive end-to-end understanding of The Middle Eastern payments ecosystem, from essential payments principles through to infrastructure, participants, payment instruments, clearing and settlement, regulation, governance, innovation and regional payment transformation.
The programme progressively develops payments capability from core concepts to deeper operational, regulatory and industry understanding within one integrated learning journey.
Ideal for:
Payments professionals, product and operations teams, sales and relationship managers, risk and compliance professionals, fintech and digital banking teams, managers, regulators and ecosystem participants who require a broader understanding of how payments operate across Middle Eastern markets.
markets.
Specialist & Role-Specific Payments Programmes
Develop deeper capability in specialist payments disciplines and the roles responsible for operating, supporting, governing, commercialising and transforming modern payment environments.
Mastering Payments Sales: Driving Value
Move beyond product pushing to value-led payments sales. Learn how to position acquiring and digital payment solutions, link features to clear business outcomes, and build long-term relationships with merchants, corporates, and partners.
Ideal for:
Relationship managers, business developers, account managers, and sales teams in payments, banking, retail, and mobile network sectors.
Payments Marketing: Strategies for Growth
Learn how to market payments products effectively, from understanding your customers and segments, to positioning, messaging, campaigns, and content tailored to banks, fintechs, MSMEs, and consumer-facing channels.
Ideal for:
Marketing, product, and growth teams in banks, fintechs, PSPs, and ecosystem organisations.
Mastering Payments Support
Equip customer service and operations teams to handle card, online, and alternative payments queries with confidence. Understand end-to-end transaction flows, typical failure points, disputes, reversals, fraud flags, and how to explain issues clearly to customers and merchants.
Ideal for:
Contact centre agents, merchant support teams, branch and back-office staff, and operations analysts involved in payments.
Merchant Enablement: Foundations of Digital Payments
Merchant Enablement: Foundations of Digital Payments provides a practical introduction to how merchants operate within the digital payments ecosystem. The course equips you with a clear understanding of payment methods, transaction flows, and the merchant lifecycle, from onboarding and activation to optimisation and growth. It enables professionals to confidently support merchants and drive effective payment adoption.
Ideal for:
Merchant onboarding and implementation teams, customer support professionals in payments, sales and account management teams, PSPs, PayFacs, and acquiring bank staff, Fintech professionals supporting merchant solutions.
Payments Compliance: Managing Risk, Regulation & Trust
Payments Compliance: Managing Risk, Regulation and Trust Across the Payments Ecosystem provides a comprehensive understanding of the regulatory and compliance landscape governing digital payments. The course focuses on how organisations manage risk, meet regulatory obligations, and build trust across the ecosystem, enabling learners to apply compliance principles in real-world operational environments.
Ideal for:
Compliance and risk professionals, AML and financial crime teams, payments operations and support teams, fintech, banking, and regulatory professionals, product and business leaders involved in payments.
Payments Fraud: Detection, Prevention & Response
Payments Fraud: Detection, Prevention and Response Across the Payments Ecosystem explores the evolving fraud landscape across digital payment channels. The course equips you with the knowledge and tools to identify fraud risks, implement preventative controls, and respond effectively to incidents. It provides practical insight into protecting both the merchants and consumers in an increasingly digital payments landscape & environment.
Ideal for:
Fraud and risk management teams, payments operations and support professionals, compliance, governance and AML teams, PSP's, fintech, retail and banking professionals, product and security teams.
Mastering Merchant Payments Sales
You will gain a clear understanding of POS devices, digital payment methods, merchant needs, pricing models, and value-based selling. The course enables sales teams to confidently position payment solutions that support merchant growth in an increasingly digital economy.
Ideal for:
Merchant onboarding and implementation teams, customer support professionals in payments, sales and account management teams, PSP’s, PayFacs, and acquiring bank staff, Fintech professionals supporting merchant solutions.
Mastering ISO 20022 Global Standards
This course provides you with a comprehensive understanding of ISO 20022, from its origins and business drivers through to message structures, payment flows, implementation challenges, operational impacts, compliance benefits, and future opportunities.
Ideal for:
Banking professionals, payments professionals, fintech employees, product managers, business analysts, operations teams, compliance teams, technology teams, customer support staff, Sales professionals working in payments.
Payments Commercial Excellence
This advanced sales course equips payments professionals with the commercial judgement, confidence and practical techniques required to manage complex client conversations, challenge constructively, negotiate effectively and protect long-term commercial value.
Ideal for:
Payments sales professionals, relationship managers, account managers, business development teams, commercial managers, product managers, solution specialists, client engagement teams, sales leaders, those managing revenue growth.
Digital Transformation, Innovation & Agencies
Digital Banking Transformation: Strategy, Technology, Innovation & Execution
Understand how strategy, technology, operating models, customer experience and innovation come together to deliver successful digital banking transformation. The programme equips professionals to evaluate transformation priorities, align business and technology decisions, and move from digital ambition to practical execution.
Ideal for:
Banking and financial services professionals, digital transformation teams, product and technology leaders, operations and strategy teams, innovation managers, fintech professionals and decision-makers responsible for designing, enabling or executing digital banking transformation.
Agency Network Management: Oversight & Operations
Equip yourself with the knowledge, tools, and strategies required to effectively manage, support, and grow agency networks within financial services. It provides you with a practical framework for managing external businesses that operate as mobile money and banking agents. Gain actionable insights into balancing risk, profitability, & performance while fostering trust & long-term partnerships with agents.
Ideal for:
Agency network managers and coordinators, regional and branch managers overseeing agent operations, mobile money and digital banking supervisors, customer support and agent service teams, compliance officers and operations staff engaged with agent networks, Anyone seeking to strengthen their skills in managing external agent partnerships
Transact Connect Training Specialist Certifications are industry-focused professional certifications designed to validate specialist knowledge and practical understanding within specific payments disciplines. These certifications are not formal academic qualifications and do not constitute professional designations unless otherwise stated.