Agency Network – Oversight & Operations is a specialised online training program designed to equip professionals with the knowledge, tools, and strategies required to effectively manage, support, and grow agency networks within financial services. With the increasing role of mobile money and banking agents in driving financial inclusion, strong oversight and operational excellence are critical to ensuring both customer satisfaction and institutional sustainability. This course provides a practical framework for managing external businesses that operate as mobile money and banking agents. It addresses the full lifecycle of agency management, from onboarding and compliance, through liquidity support and monitoring, to compensation and relationship building. You will gain actionable insights into balancing risk, profitability, and performance while fostering trust and long-term partnerships with agents.