✅ Understand Digital Banking Transformation Frameworks: Gain a deep understanding of the pillars driving transformation, customer & value, data & AI, technology & architecture, operating model & talent, and ecosystem partnerships.

✅ Design and Manage Digital Channels & Agent Networks: Explore how banks extend their reach through agent networks, mobile apps, USSD, and fintech partnerships and learn the operational models, liquidity management, and compliance frameworks that make them work.

✅ Apply Human-Centred Design in Digital Banking: Learn how to frame customer problems, build hypotheses, test MVPs, and iterate digital products that drive adoption and inclusion.

✅ Use Data & Analytics to Drive Decision-Making: Discover how banks use data to optimise agent performance, improve cost-to-serve, and enhance customer experience.

✅ Navigate the Regulatory and Risk Landscape: Understand licensing, KYC, AML, and consumer-protection requirements across domestic and regional markets (SADC and beyond).

✅ Lead Digital Teams and Change Initiatives: Differentiate between centralised vs. federated digital teams, product vs. project structures, and learn how to drive culture, talent, and performance in digital environments.

✅ Develop Value-Driven Partnerships: Explore how to collaborate with MNOs, fintechs, government, and NGOs to expand reach, reduce risk, and unlock innovation.

✅ Innovate in Digital Credit, Savings, and Micro-Insurance: Gain insight into next-generation products such as digital credit, savings gamification, goal-based savings, and micro-insurance add-ons.