✅  Understand how online and card payment systems work—from authorisation to settlement.

✅  Identify and resolve common payment errors, declines, and chargebacks efficiently.

✅  Support customers and merchants with empathy, accuracy, and professionalism.

✅  Apply best practices for compliance, data protection, and fraud prevention.

 ✅ Navigate key payment methods, gateways, and acquirer relationships.

 ✅ Communicate technical issues clearly to both merchants and technical teams.