Data Privacy Policy  

Effective Date: 20 January 2025 

 

Transact Connect Training is committed to protecting the privacy and security of all users who interact with our online training portal or website, whether they self-register or are manually registered by our Admin Portal Manager. 

 

This policy outlines how personal data is collected, processed, stored, and safeguarded in compliance with the Protection of Personal Information Act (POPIA) No. 4 of 2013, South Africa's primary data protection legislation.  

 

1. Scope of the Policy  

This policy applies to:  

1.    Users who self-register via the online training portal.  

2.    Users manually registered by the Admin Portal Manager based on information provided directly by the user or their organisation. 

 

2. Definitions  

·      Personal Information: Information relating to an identifiable, living individual, such as names, email addresses, phone numbers, employment details, and any other data shared during registration or use of the training portal.  

·      Processing: Any operation concerning personal information, including collection, storage, use, or dissemination.  

·      Data Subject: The individual whose personal information is being processed.  

 

3. Data Collection  

We collect the following personal information: 

·      Self-Registered Users: Name, email address, phone number, organisation name, job title, and any additional details provided during registration.  

·      Manually Registered Users: Personal information provided by the user directly or by their organisation, including name, email address, job title, and contact information.  

 

4. Purpose of Data Collection  

Personal information is collected and processed for the following purposes:  

1.    To register users for online training programs. 

2.    To grant access to the online learning platform. 

3.    To facilitate communication regarding course materials, progress, and updates.  

4.    To generate training reports and certifications. 

5.    To meet legal and regulatory obligations.  

 

5. Lawful Basis for Processing  

We process personal information based on the following lawful grounds:  

·      Consent: Users provide explicit consent by registering or agreeing to be registered.  

·      Contractual Necessity: To fulfil training agreements with users or their organisations.  

·      Legal Compliance: To comply with South African laws and regulations.  

 

6. Sharing of Personal Information  

Personal information may be shared only in the following circumstances:  

1.    With the User’s Organisation: For progress reporting or administrative purposes.  

2.    With Service Providers: Such as hosting providers or email services, solely for supporting the platform.  

3.    Legal Requirements: To comply with applicable laws, regulations, or legal proceedings.  

 

We will never sell, rent, or share personal information with third parties for marketing purposes.  

 

7. Data Retention  

·      Personal information is retained only as long as necessary to fulfil the purposes outlined in this policy or as required by law. 

·      Upon course completion or account closure, data may be archived for compliance, reporting, or auditing purposes, unless deletion is requested.  

 

8. User Rights  

In line with POPIA, users have the following rights:  

1.    Access: Request access to their personal information held by Transact Connect. 

2.    Correction: Update or correct inaccurate or incomplete information.  

3.    Deletion: Request deletion of their personal data, subject to legal obligations. 

4.    Objection: Object to the processing of personal information for specific purposes. 

5.    Data Portability: Request a copy of their personal information in a structured format.  

 

Requests to exercise these rights can be submitted via email to training@transactconnect.co.za

 

9. Data Security  

We implement robust technical and organisational measures to protect personal information, including:  

·      Encrypted data storage and transfers.  

·      Regular security audits and vulnerability assessments. 

·      Access controls to restrict unauthorised data access. 

 

Users are responsible for safeguarding their account credentials and notifying us of any unauthorized access.  

 

10. Cross-Border Data Transfers  

Where data is transferred outside South Africa, such as for hosting or service provision, we ensure that adequate data protection measures are in place in compliance with POPIA.  

 

11. Updates to This Policy  

This Data Privacy Policy may be updated periodically to reflect changes in legal requirements or operational practices. Users will be notified of significant changes, and continued use of our services constitutes acceptance of the updated policy.  

 

12. Contact Information  

For questions, concerns, or requests regarding this policy, please contact:  

Data Protection Officer  

Email: training@transactconnect.co.za    

 

By registering or using our online training services, you acknowledge that you have read and understood this Data Privacy Policy and consent to the processing of your personal information as outlined above.

Terms and Conditions - Usage Policy  

Effective Date: 20 January 2025

 

Welcome to Transact Connect Training! These Terms and Conditions outline the rules and regulations for using the website (https://transacttraining.online) ("the Website"), operated by Transact Connect Training (Pty) Ltd. By accessing or using this Website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these Terms, please do not use the Website.  

 

1. Acceptance of Terms  

By using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These terms apply to all users of the Website, including users who are browsers, customers, and contributors of content.  

 

2. Use of the Website  

You may use the Website only for lawful purposes and in accordance with these Terms. You agree not to:  

·      Engage in any unlawful conduct or activity through the Website.  

·      Use the Website in a way that may harm, disable, overburden, or impair the Website or interfere with other users’ access.  

·      Attempt to gain unauthorised access to any part of the Website, including accounts, systems, or networks connected to the Website.  

·      Use any device, software, or routine to interfere with or attempt to interfere with the proper functioning of the Website.  

 

3. Account Registration  

To access certain features or services on the Website, you may need to create an account. When registering, you agree to:  

·      Provide accurate, current, and complete information as required by the registration process.  

·      Maintain the confidentiality of your account and password and restrict access to your account to prevent unauthorised use.  

·      Notify Transact Connect immediately of any unauthorised access or breach of security related to your account.  

 

4. Intellectual Property Rights  

All content on the Website, including text, graphics, logos, images, videos, and software, is the property of Transact Connect Training or its content providers and is protected by copyright, trademark, and other intellectual property laws.  

·      You may not use, reproduce, modify, distribute, or otherwise exploit any content from the Website without express written permission from Transact Connect Training.  

·      All trademarks, service marks, and logos on the Website are the property of their respective owners.  

 

5. Online Courses and Services  

·      Transact Connect Training provides online training courses and materials. Access to these courses is provided upon registration and full payment, where applicable.  

·      Access to training materials is granted for the duration specified during the registration process and may be subject to certain conditions, including but not limited to course progress or completion requirements.  

·      Course materials are for personal use only and may not be shared or redistributed without prior written consent from Transact Connect Training.  

 

6. Payments and Refunds  

·      Payments for online courses are processed through secure payment gateways. 

·      All payments must be made in full prior to receiving course access, unless otherwise agreed upon.  

·      Refund requests are subject to the Refund Policy of Transact Connect Training, which can be found on the Website (https://elearning.transacttraining.online/plus) upon registration.  

·      Prices for courses and services are subject to change, and users will be notified of any changes before new payments are processed.  

 

7. Privacy and Data Protection  

Your use of the Website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using the Website, you consent to our Privacy Policy.  

·      Transact Connect Training complies with South Africa's Protection of Personal Information Act (POPIA) in handling personal data.  

 

8. User Conduct  

You agree to use the Website responsibly and respectfully. You must not:  

·      Post, upload, or share content that is unlawful, defamatory, harmful, or violates the rights of others.  

·      Use the Website to engage in harassment, abuse, or threats towards other users or Transact Connect staff.  

·      Impersonate any person or entity or misrepresent your affiliation with any person or entity.  

 

Transact Connect Training reserves the right to remove any content that violates these Terms or is deemed inappropriate.  

 

9. Limitation of Liability  

·      Transact Connect Training will make reasonable efforts to ensure the Website is accessible and functional at all times. However, we do not guarantee uninterrupted access or that the Website will be free of errors.  

·      Transact Connect Training is not responsible for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use the Website, including loss of data or profits.  

·      Users are solely responsible for their own actions and any consequences resulting from those actions while using the Website.  

 

10. Changes to Terms and Conditions  

Transact Connect Training reserves the right to modify or update these Terms and Conditions at any time. When changes are made, they will be posted on this page with an updated "Effective Date." By continuing to use the Website, you agree to the revised Terms and Conditions.  

 

11. Termination  

Transact Connect Training reserves the right to suspend or terminate your access to the Website at any time, without notice, for violation of these Terms and Conditions or any unlawful activity. Upon termination, all rights granted to you under these Terms will immediately cease, and you must stop using the Website. 

 

12. Governing Law  

These Terms and Conditions are governed by the laws of the Republic of South Africa. Any disputes arising from or in connection with these Terms shall be resolved in the courts of South Africa.  

 

13. Contact Information  

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:  

Email: training@transactconnect.co.za

 

By using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. Thank you for choosing Transact Connect Training!